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Chris P.C. Support Forum > Tips & Tricks > Windows Fatal Errors(crash) On Christv Launch ?

Posted by: Chris Sep 24 2003, 14:35

Updated : 6th July 2004
Please check this post :
http://forum.chris-tv.com/index.php?act=ST&f=3&t=48&st=0#entry2651

This is posted on Microsoft Site :

QUOTE

SYMPTOMS
When you use a the TV tuner feature of your soundcard, the TV tuner program may stop responding (hang).
CAUSE
This problem may occur if your processor uses hyperthread technology.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;

For more details check : http://support.microsoft.com/default.aspx?scid=kb;en-us;Q817589

Posted by: AlCapone Sep 24 2003, 17:13

anyone got this fix ?

it might be the reason to this applications overlay freezing when using teletext...

Hyperthreading is, after all, just a cheezy "wannabee-multiprocessor" .... so , running real multiprocessor might very well cause this problem !

- so ... anyone know how 2 get this fix without sending Bill more $$ ?

Posted by: Chris Sep 24 2003, 17:25

Alcapone,

QUOTE

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
[url]http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS [/url]

So You have to call Microsoft, give them the KB # (817589) and they will email you the fix. It's not for the general public yet because it hasn't gone through all the testing.

Posted by: Chris Oct 23 2003, 18:40

For more informations check this :
http://www.tv-cards.com/messageboard/viewtopic.php?t=2114&highlight=pentium+hyperthreading

Posted by: Chris Jan 12 2004, 22:05

We have found a solution to make ChrisTV launch without any problem on Pentium 4 with HT Enabled(Hyper-Threading) or on Athlons above 2.6GHz under WindowsXP.

If you have received a Windows Fatal Error on ChrisTV launch or ChrisTV doesn't want to launch, then you should try the folowing :

Solution 1

In some cases in order to start ChrisTV on a Pentium 4 with HT system under Windows XP, one or more restarts are required to get Chris-TV up and running.

The solution is to follow this steps if you have Pentium 4 with HyperThreading under Windows XP (Home or Professional) :
a. select ChrisTV Shorcut and do a right click
b. select the Compatiblity TAB and select here : WinME or Win2000 mode.
c. save the modifications.
d. Now launch ChrisTV.

For more details about "Using Program Compatibility Mode" :
http://www.microsoft.com/windowsxp/pro/using/howto/gethelp/appcompat.asp

If this doesn't work, please check Solution 2

Posted by: Chris Feb 3 2004, 20:13

We have found a solution to make ChrisTV launch without any problem on Pentium 4 with HT Enabled(Hyper-Threading) or on Athlons above 2.6GHz under WindowsXP.

If you have received a Windows Fatal Error on ChrisTV launch or ChrisTV doesn't want to launch, then you should try the folowing :

Solution 2

NO need to change compatibility mode like we recommended before and we hope there won't be any other error messages.

So here is the solution :
1. Download this file http://www.chris-tv.com/files/ChrisTV.sdb and save it (for example C:\Downloaded Files\ChrisTV.sdb)
2. Go to start button and choose Run...
3. Run : SDBINST.EXE C:\Downloaded Files\ChrisTV.sdb
4. Make sure that ChrisTV shortcut doesn't have compatibility mode enable, if it does then disable it.
5. Launch ChrisTV.

ChrisTV.sdb it's a custom compatibility database for ChrisTV Software will work with any ChrisTV.exe version.

Check this for more info about http://support.microsoft.com/default.aspx?scid=kb;[LN];308235.

(Thanks Nopik for his help to this solution:D)

Posted by: Chris Feb 28 2004, 07:59

If you want to uninstall the ChrisTV.SDB file :
Run SDBINST.EXE -u C:\Downloaded Files\ChrisTV.sdb

Posted by: Zwever Apr 15 2004, 21:51

I'm running on an p4 HyperThreading xp home

first I had a fatal error when lauching christv

I have aplied the DIRECTX 9B BUG FIX and also SDBINST.EXE C:\Downloaded Files\ChrisTV.sdb

the fatal error is gone
I can launch the agent, the configuration, ...
I can launch everything except chritv itself when I start it nothing happens.

(dscaler, exotv and powercinema do work)

Posted by: Chris Apr 15 2004, 21:57

Uninstall the SDB file : Run SDBINST.EXE -u C:\Downloaded Files\ChrisTV.sdb
And try to set the Compatiblity Mode to WinME for ChrisTV Shortcut, see the instructions in the above posts.

Posted by: Zwever Apr 15 2004, 22:41

It works sometimes

thanks

Posted by: Chris Jul 6 2004, 19:35

In ChrisTV 3.80 the support for Intel HyperThreading CPUs and AMDs CPUs above 2600 Mhz has been improved, there should be no more Windows fatal errors on ChrisTV launch

Please make sure that you have updated to ChrisTV 3.80 and there shouldn't be problems anymore.