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installer does nothing

Posted: 05 Nov 2023, 18:05
by twincamspit
Ran VideoTube downloader Pro, told me there's an update, browser appeared to download setup_chrispc_videotube_downloader_pro_14_23_1101.exe to an AV excluded folder without issue.

Came to run it, nothing happened.

Turned off my AV, tried again. Still nothing.

Cleared browser cache and re-downloaded (same 39,594,640 bytes as last time), ran it again - nothing.

Rebooted (fast boot disabled) still won't run.

Am I the only one, or is there something amiss with the latest setup exe?

Thanks

Re: installer does nothing

Posted: 05 Nov 2023, 18:28
by twincamspit
Apologies - I'd disabled my AV but forgotten about MalwareBytes.

Quitting Malwarebytes allowed it to run.

Weird that MWB didn't show an alert, but there we are - if anyone else has the same issue, Use the 'Quit' option in the tray'd Malwarebytes and the installer will run.

Cheers

Re: installer does nothing

Posted: 16 Dec 2023, 21:51
by Neil_B
I too have Malwarebytes and I see same behavior. You can either exclude the update file every time you download a new version or exclude the folder you place the update files into. I chose to do file because I like a bit more control. Sad. But, I like Malwarebytes; and it has found PUP behaviors in the update check process in YouTube Download Pro.

Re: installer does nothing

Posted: 17 Dec 2023, 11:42
by Chris
We've contacted them and hope they fix it soon.