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Windows 10 Fail

General Discussion about ChrisPC Win Experience Index - Get back Windows Experience Index on Windows 10 and on Windows 8.1
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Windows 10 Fail

Postby matttheew » 23 Aug 2015, 21:20

Hi Chris,

I have installed your program on my HP Pavilion dv7 laptop running Win 10. The program installed correctly, but on the initial scan it fails within 30 seconds of starting.

screenshots here because your forum doesn't allow pictures larger than 256kb and i dont feel like editing pictures right now lol - http://imgur.com/a/6UJLR

Ran as administrator, tried uninstalling and rebooting and reinstalling with no sign of improvement.

Thanks!
Matt

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Re: Windows 10 Fail

Postby Chris » 26 Aug 2015, 08:31

Our software uses WINSAT - Windows System Assessment Tool, it's possible that in your current configuration it just fails when you try to run the assessment.
It's possible that your antivirus or other software running in background could block WINSAT from running correctly.
Best Regards,
ChrisPC Support


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Re: Windows 10 Fail

Postby matttheew » 26 Sep 2015, 18:51

It is not my Antivirus, that has been disabled before running.
Any other suggestions? The windows experience index service was working when I has windows 7 installed which leads to my confusion

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