Video skipping from BBC iPlayer

[martyboy26]

Been using the product for a few years without problems. Just recently, every video I download from BBC stops randomly and then just continues on with some recorded sections missing. Any ideas?

[Chris]

Do you use a VPN to access the website?
This could be related to your connection speed.

[Coppernob]

I am having a lot of the same problem with both BBC and ITV recordings. The Mp4s are correct length (i.e. a 58minute program is a 58 milnute file) but there are many droputs in the playback. My smart DNS is good and download speed is excellent. In order to debug this I have a few questions.

My first debug question is if the issue is the source download or the conversion to mp4.
Is there anyway to keep the source download, view it, and compare it to the converted mp4?

Once I do this i can see where the source of the problem lies, maybe I am running too many concurrent downloads and i should just download in series instead of parallel.

[Coppernob]

I’ve tried turning off the parallel downloads and encoding in case it was bandwidth but still have issues. Is there a way to intercept the source files and use a different encoder? Probably not as I think the encoder strips the drm

[Chris]

I’ve tried turning off the parallel downloads and encoding in case it was bandwidth but still have issues. Is there a way to intercept the source files and use a different encoder? Probably not as I think the encoder strips the drm

You can tweak some software settings in case your connection speed is slow. Please contact support with your order number and link to this post.

[Chris]

In version 12.01.24 you can tweak some download settings.

If your connection is through a VPN or DNS, you can adjust how many parts can be downloaded at same time, so there won't be any skipping issues. By default is it set to 6 parts downloaded at same time.

Go to Settings->Advanced Settings and lower the M3U8 and MPD download threads to 1-2 parts at a time.

[ak65]

ITV hub works like a charm but I have been unable to download anything from BBC Iplayer for the last couple of weeks. No matter what I do I keep getting the same message i.e. you may need to use a UK VPN or proxy (which I am already doing).

[Chris]

Change to another VPN. You can try a service like:

Code: Select all

https://getflix.com/

[ak65]

Tried various methods but the problem appears to be that I can only download from my my own IP address?