Chris P.C. Support Forum

Running win 10 pro V 21H1, OS build 19043.1288 and Screen Recorder Pro V2.50

When I click 'record' the countdown timer starts and when it gets to zero then the record button is active again - no recording is made. If I click on record again, the same thing happens.

I went into setting and restored defaults, but that made no difference.

I am attempting to record in full screen mode, I also tried selected area mode but same problem in both

Can you help?

thanks Martyn

I discovered why.

Under win10 settings Windows Security I had just turned on Ransomware Protection and this was causing the crash.

The FIX is to go into the ransomware protection settings and allow the required APP to have folder access. That app is ffmpeg.exe

In my PC its located at C:\Program Files (x86)\MPlayer Addon

Well I hope thats it!

Martyn

Well that was NOT IT. Bugger.

so I turned OFF the ransomware filter in windows.

However..

When I attempt to record anything from NETFLIX it all works well, even as I move through the netflix selection screens but as soon as any movie commences there is no video recorded, only the sound track. How can I fix this?

Try the tips from:
viewtopic.php?f=28&t=11097