Also please check the Tips&Tricks Forum, you might find a fix for your problem.
I've closed and reopened, only thing I haven't done is re-install, yet. (I'm running Windows 10)
Chris P.C. Support Forum
Support for all our products: ChrisPC Screen Recorder, ChrisTV PVR, ChrisPC Free YouTube Downloader Converter, Video Converter, ChrisPC Anonymous Connection, ChrisPC DNS Switch, ChrisPC WEI, Free Anonymous Proxy, ChrisTWEAK, Chris PC-Lock, Media Streamer