Problem When Using Nero 6.3.1.15 Or Above
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- Member
- Posts: 7
- https://ask.fm/kuchniewarszawa
- Joined: 08 Jun 2004, 09:10
- Location: Netherlands
After updating Nero to v 6.3.1.15 ChrisTVstopt working.
After starting ChrisTV is comes to the point where the start screen says "detecting hardware" chrisTV just stops no error message.
About 1 out of 3-4 times it manages to start up but after about a minute the application closes and picture is gone, sound however stays.
After removing Nero everything is ok (reinstalling Nero again and the problem is back)
Anybody any ideas how to solve this?
Log:
17:54:33.953: --- ChrisTV Professional version 3.70 ---
17:54:33.968: --- Today : 14-6-2004 ---
17:54:33.968: --- ChrisTV is initializing ... ---
17:54:33.968: --- Checking System ... ---
17:54:33.968: --- Operating System Found : Windows XP Service Pack 1 Build(2600) with DirectX 4.09.00.0902
17:54:33.968: --- ChrisTV is begining the graph filter ---
17:54:34.171: --- Video Window is rendered normal ---
17:54:34.265: Inf - Image Processing Filter Found.
17:54:34.281: Inf - Deinterlace Filter Found.
17:54:34.343: Inf - Wave Destination Filter Found.
17:54:34.375: Inf - Video Capture Sources : Found : Pinnacle WDM PCTV Video Capture
17:54:34.390: Inf - Video Capture Sources : Using : Pinnacle WDM PCTV Video Capture
17:54:41.921: Inf - Creating the graph...
17:54:41.937: Inf - Adding Overlay to the graph ...
17:54:42.062: Inf2 - The Graph has been created.
17:54:42.062: Inf - InGraph : VideoWindow1
17:54:42.078: Inf - InGraph : Overlay
17:54:42.078: Inf - InGraph : TV Capture Filter
17:54:42.078: Inf - InGraph : Pinnacle WDM PCTV Crossbar
17:54:42.078: Inf - InGraph : Pinnacle WDM PCTV TvAudio
17:54:42.078: Inf - InGraph : Pinnacle WDM PCTV Analog Tuner
17:54:42.234: Inf - Sound reinitialized, Country code : 31
17:54:45.843: Err - Could not find IID_IAMCrossbar Interface 2
17:54:45.843: Inf - Crossbar : Pinnacle WDM PCTV Crossbar
17:54:45.843: Inf - Crossbar : Audio Tuner In : Pin : 3
17:54:45.843: Inf - Crossbar : Audio Line In 3 : Pin : 4
17:54:45.843: Inf - Crossbar : Audio Decoder Out : Pin : 1
17:54:45.843: Inf - Crossbar : Video Tuner In : Pin : 1
17:54:45.843: Inf - Crossbar : Video Decoder Out : Pin : 0
17:54:45.859: --- ChrisTV is disabling MSP ---
17:54:45.859: --- ChrisTV is OK ---
17:54:46.593: Inf - Channels.ini file is present
17:54:46.593: Inf - Video input : 1
17:54:46.593: Inf - Preparing Crossbar...
17:54:46.593: Inf - Playing graph...
17:54:46.734: Inf - Graph is Playing ...
17:54:46.750: Inf - Deinterlace Filter timer ...
17:54:47.250: Inf - Creating Video Settings Window ...
17:54:47.296: Inf - Video Window - 4
17:54:47.296: Inf - Video Window - 4 - 1
17:54:47.718: Inf - Video Window - 4 - 2
17:54:47.765: Inf - Video Window - 4 - 3
17:54:48.859: Inf - Video Window - 4 - 4
After starting ChrisTV is comes to the point where the start screen says "detecting hardware" chrisTV just stops no error message.
About 1 out of 3-4 times it manages to start up but after about a minute the application closes and picture is gone, sound however stays.
After removing Nero everything is ok (reinstalling Nero again and the problem is back)
Anybody any ideas how to solve this?
Log:
17:54:33.953: --- ChrisTV Professional version 3.70 ---
17:54:33.968: --- Today : 14-6-2004 ---
17:54:33.968: --- ChrisTV is initializing ... ---
17:54:33.968: --- Checking System ... ---
17:54:33.968: --- Operating System Found : Windows XP Service Pack 1 Build(2600) with DirectX 4.09.00.0902
17:54:33.968: --- ChrisTV is begining the graph filter ---
17:54:34.171: --- Video Window is rendered normal ---
17:54:34.265: Inf - Image Processing Filter Found.
17:54:34.281: Inf - Deinterlace Filter Found.
17:54:34.343: Inf - Wave Destination Filter Found.
17:54:34.375: Inf - Video Capture Sources : Found : Pinnacle WDM PCTV Video Capture
17:54:34.390: Inf - Video Capture Sources : Using : Pinnacle WDM PCTV Video Capture
17:54:41.921: Inf - Creating the graph...
17:54:41.937: Inf - Adding Overlay to the graph ...
17:54:42.062: Inf2 - The Graph has been created.
17:54:42.062: Inf - InGraph : VideoWindow1
17:54:42.078: Inf - InGraph : Overlay
17:54:42.078: Inf - InGraph : TV Capture Filter
17:54:42.078: Inf - InGraph : Pinnacle WDM PCTV Crossbar
17:54:42.078: Inf - InGraph : Pinnacle WDM PCTV TvAudio
17:54:42.078: Inf - InGraph : Pinnacle WDM PCTV Analog Tuner
17:54:42.234: Inf - Sound reinitialized, Country code : 31
17:54:45.843: Err - Could not find IID_IAMCrossbar Interface 2
17:54:45.843: Inf - Crossbar : Pinnacle WDM PCTV Crossbar
17:54:45.843: Inf - Crossbar : Audio Tuner In : Pin : 3
17:54:45.843: Inf - Crossbar : Audio Line In 3 : Pin : 4
17:54:45.843: Inf - Crossbar : Audio Decoder Out : Pin : 1
17:54:45.843: Inf - Crossbar : Video Tuner In : Pin : 1
17:54:45.843: Inf - Crossbar : Video Decoder Out : Pin : 0
17:54:45.859: --- ChrisTV is disabling MSP ---
17:54:45.859: --- ChrisTV is OK ---
17:54:46.593: Inf - Channels.ini file is present
17:54:46.593: Inf - Video input : 1
17:54:46.593: Inf - Preparing Crossbar...
17:54:46.593: Inf - Playing graph...
17:54:46.734: Inf - Graph is Playing ...
17:54:46.750: Inf - Deinterlace Filter timer ...
17:54:47.250: Inf - Creating Video Settings Window ...
17:54:47.296: Inf - Video Window - 4
17:54:47.296: Inf - Video Window - 4 - 1
17:54:47.718: Inf - Video Window - 4 - 2
17:54:47.765: Inf - Video Window - 4 - 3
17:54:48.859: Inf - Video Window - 4 - 4
- Chris
- ChrisPC Support Team
- Posts: 4949
- Joined: 01 Sep 2003, 18:31
- Location: ChrisPC HQ
- Contact:
Does the Pinnacle Software work in the same conditions ?
Did you pasted whole ChrisTV.log file ?
Did you pasted whole ChrisTV.log file ?
Best Regards,
Support Team
ChrisPC Website :
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Support Team
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-
- Member
- Posts: 5
- Joined: 06 Jun 2004, 14:46
Similar problem here, installed new Nero 6.3.1.15. Now ChrisTV crashes on start (75% of the time) or shortly, about a minute, after start. On the crash I get a Windows "request to send error report"-window but if ChrisTV had fully started video would keep playing as long as the error-window is open.
ChrisTV.log
Edit: After reading OP, I tried removing Nero, that seems to resolve the problem. I ran ChrisTV while an older Nero 6 was installed without any problems. Although I would like to be able to run them (the new nero that is) together.
ChrisTV.log
Edit: After reading OP, I tried removing Nero, that seems to resolve the problem. I ran ChrisTV while an older Nero 6 was installed without any problems. Although I would like to be able to run them (the new nero that is) together.
-
- Member
- Posts: 7
- Joined: 08 Jun 2004, 09:10
- Location: Netherlands
Hi Chris,
Yes I posted the whole log files (this is as far as it came before crashing)
I read on a Nero board a number of similar messages TV capture cards not working after the latest Nero upgrade. Like Bacchus I installed a previous Nero version (6.3.1.10) and all problems are gone, I guess we have to wait for the next Nero update and skip this one.
Yes I posted the whole log files (this is as far as it came before crashing)
I read on a Nero board a number of similar messages TV capture cards not working after the latest Nero upgrade. Like Bacchus I installed a previous Nero version (6.3.1.10) and all problems are gone, I guess we have to wait for the next Nero update and skip this one.
- Chris
- ChrisPC Support Team
- Posts: 4949
- Joined: 01 Sep 2003, 18:31
- Location: ChrisPC HQ
- Contact:
These 2 Nero filters seem to cause the problem :
c:\Program Files\Common Files\Ahead\DSFilter\NeQTADec.ax
c:\Program Files\Common Files\Ahead\DSFilter\NeQTVDec.ax
We hope that the Nero team will solve the problem in next release.
c:\Program Files\Common Files\Ahead\DSFilter\NeQTADec.ax
c:\Program Files\Common Files\Ahead\DSFilter\NeQTVDec.ax
We hope that the Nero team will solve the problem in next release.
Best Regards,
Support Team
ChrisPC Website :
Download page | Tutorials | Products List | Purchase page | Blog posts | YouTube Videos
Popular software:
VideoTube Downloader | Screen Recorder | Free Video Converter | YTD Downloader MP3 Converter
Free VPN Connection | Anonymous Proxy | DNS Switch | ChrisTV PVR
Support Team
ChrisPC Website :
Download page | Tutorials | Products List | Purchase page | Blog posts | YouTube Videos
Popular software:
VideoTube Downloader | Screen Recorder | Free Video Converter | YTD Downloader MP3 Converter
Free VPN Connection | Anonymous Proxy | DNS Switch | ChrisTV PVR
-
- Member
- Posts: 7
- Joined: 08 Jun 2004, 09:10
- Location: Netherlands
I just installed Neros latest release 6.3.1.17 and the problem still exists.
I unregistered the filter mentioned by Chris as the likely suspects and surprise problems gone.
If you want to try this solution go to Start=>Run and execute the following lines:
regsvr32 /u "C:\Program Files\Common Files\Ahead\DSFilter\NeQTADec.ax"
regsvr32 /u "C:\Program Files\Common Files\Ahead\DSFilter\NeQTVDec.ax"
The only consequence seems to be that Nero Vision cant decode Apple Quick time format after this (something I can live with)
Good luck
I unregistered the filter mentioned by Chris as the likely suspects and surprise problems gone.
If you want to try this solution go to Start=>Run and execute the following lines:
regsvr32 /u "C:\Program Files\Common Files\Ahead\DSFilter\NeQTADec.ax"
regsvr32 /u "C:\Program Files\Common Files\Ahead\DSFilter\NeQTVDec.ax"
The only consequence seems to be that Nero Vision cant decode Apple Quick time format after this (something I can live with)
Good luck
- Chris
- ChrisPC Support Team
- Posts: 4949
- Joined: 01 Sep 2003, 18:31
- Location: ChrisPC HQ
- Contact:
Do you have any addition Quicktime app installed on your system ? or any Codec Packs ?
Because ChrisTV is still running correctly after updating to 6.3.1.17
Because ChrisTV is still running correctly after updating to 6.3.1.17
Best Regards,
Support Team
ChrisPC Website :
Download page | Tutorials | Products List | Purchase page | Blog posts | YouTube Videos
Popular software:
VideoTube Downloader | Screen Recorder | Free Video Converter | YTD Downloader MP3 Converter
Free VPN Connection | Anonymous Proxy | DNS Switch | ChrisTV PVR
Support Team
ChrisPC Website :
Download page | Tutorials | Products List | Purchase page | Blog posts | YouTube Videos
Popular software:
VideoTube Downloader | Screen Recorder | Free Video Converter | YTD Downloader MP3 Converter
Free VPN Connection | Anonymous Proxy | DNS Switch | ChrisTV PVR
-
- Member
- Posts: 7
- Joined: 08 Jun 2004, 09:10
- Location: Netherlands
-
- Newbie
- Posts: 1
- Joined: 03 Jul 2004, 00:09
Hi all,
Exactly the same problem for me with the latest and previous Nero releases.
Chris - for your information, Leadtek released a patch for their WinPVR software which solves the problem (the exact same error happened in their software as with yours). Their update log reads:
1.Fix QuickTime Runtime and Nero QT Decoder Filters' bug.
2.Fix ClosedCaption issue at Intel HyperThreading CPU
I think you already knew this anyway but thought I'd add this incase it helps.
Regards, Swampylee
Exactly the same problem for me with the latest and previous Nero releases.
Chris - for your information, Leadtek released a patch for their WinPVR software which solves the problem (the exact same error happened in their software as with yours). Their update log reads:
1.Fix QuickTime Runtime and Nero QT Decoder Filters' bug.
2.Fix ClosedCaption issue at Intel HyperThreading CPU
I think you already knew this anyway but thought I'd add this incase it helps.
Regards, Swampylee
- Chris
- ChrisPC Support Team
- Posts: 4949
- Joined: 01 Sep 2003, 18:31
- Location: ChrisPC HQ
- Contact:
It seems that this problem appears only on some TV Cards, not on all : because ATI AIW 9600 and KNC1 Philips SAA7134 work correctly with ChrisTV.
This could be related also with the driver of the tv card.
But we're trying to find exactly where the problem might be and how to fix it in ChrisTV.
This could be related also with the driver of the tv card.
But we're trying to find exactly where the problem might be and how to fix it in ChrisTV.
Best Regards,
Support Team
ChrisPC Website :
Download page | Tutorials | Products List | Purchase page | Blog posts | YouTube Videos
Popular software:
VideoTube Downloader | Screen Recorder | Free Video Converter | YTD Downloader MP3 Converter
Free VPN Connection | Anonymous Proxy | DNS Switch | ChrisTV PVR
Support Team
ChrisPC Website :
Download page | Tutorials | Products List | Purchase page | Blog posts | YouTube Videos
Popular software:
VideoTube Downloader | Screen Recorder | Free Video Converter | YTD Downloader MP3 Converter
Free VPN Connection | Anonymous Proxy | DNS Switch | ChrisTV PVR