Recording Video, Sudden Crash, Asks to Register

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CrazyDaysAhead
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Posts: 12
https://ask.fm/kuchniewarszawa
Joined: 28 Jan 2019, 14:25

Recording Video, Sudden Crash, Asks to Register

Post by CrazyDaysAhead »

For some reason, the program suddenly crashes and closes during a video recording. When I go to reopen, the program resorts back to the trial version.

This is intermittent and cannot pinpoint when it may occur.

Version: 11.03.15
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Chris
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Joined: 01 Sep 2003, 18:31
Location: ChrisPC HQ
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Re: Recording Video, Sudden Crash, Asks to Register

Post by Chris »

Which Windows version do you have?
From which website did you download the video?
CrazyDaysAhead
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Posts: 12
Joined: 28 Jan 2019, 14:25

Re: Recording Video, Sudden Crash, Asks to Register

Post by CrazyDaysAhead »

Windows 10 ver. 1809
All updates

Unsure which websites. Seems to be intermittent.
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Chris
ChrisPC Support Team
Posts: 4949
Joined: 01 Sep 2003, 18:31
Location: ChrisPC HQ
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Re: Recording Video, Sudden Crash, Asks to Register

Post by Chris »

So it happened more than once?

Try to uninstall and reinstall the latest version.
CrazyDaysAhead
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Posts: 12
Joined: 28 Jan 2019, 14:25

Re: Recording Video, Sudden Crash, Asks to Register

Post by CrazyDaysAhead »

I have downloaded the latest version of Chris PC Pro
V. 11.04.05 and it is still crashing while recording my show

I was recording on NBC.com at the time and the show is "The Enemy Within".

When the program crashes, it always tells me to re-register the software.
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Update:

The program seems to crash when I start clicking "Remove video from List"
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