Virus detected??

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Axel
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Joined: 21 Apr 2020, 13:47

Virus detected??

Post by Axel »

Hi Chris,
after installing YTD Pro Version 12.04.16, my GData Antivirus Programme reports a virus "Gen:Variant.Jacard.180244" and refuses to start YTD.
What's happening?
Regards
Axel
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Chris
ChrisPC Support Team
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Joined: 01 Sep 2003, 18:31
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Re: Virus detected??

Post by Chris »

Ths is a false positive. The software is clean.
Axel
Member
Posts: 5
Joined: 21 Apr 2020, 13:47

Re: Virus detected??

Post by Axel »

Is there a kind of conspiracy by YT or others to handicap your software?
Best regards
Axel
Axel
Member
Posts: 5
Joined: 21 Apr 2020, 13:47

Re: Virus detected??

Post by Axel »

I cannot get rid of the virus message and therefore my system refuses to open the programme.
Maybe someone declared YTD to be "unwelcome software" in Germany?
Best regards
Axel
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Chris
ChrisPC Support Team
Posts: 4955
Joined: 01 Sep 2003, 18:31
Location: ChrisPC HQ
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Re: Virus detected??

Post by Chris »

We've contacted GData about this and waiting for a reply...

Meantime you can add VideoTube Downloader folder to the Monitor Exceptions:
https://help.gdatasoftware.com/b2c/GDAV ... 420043.htm
Axel
Member
Posts: 5
Joined: 21 Apr 2020, 13:47

Re: Virus detected??

Post by Axel »

Added folder and programme to the GData exceptions for both manual and real time search and protection and reinstalled YTD.
Still Windows does not open YTD referring to the alleged virus and security settings. Even after renaming the programme file.
:-(
Best regards
Axel
Axel
Member
Posts: 5
Joined: 21 Apr 2020, 13:47

Re: Virus detected??

Post by Axel »

Hi Chris,

hooray, it works! After the today's update of GData's antivirus data and some "additional components" everything now works fine again. No more false positive virus detection and YTD running fine as usual.

Thanx for your intervention!

Axel
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